Windows XP

Desktop Support

2 Days

Learn How to

Install Windows XP

Configure hardware support

Configure power management for laptops

Manage user accounts and profiles effectively

Manage disks and file systems

Configure and troubleshoot networking

Manage printers and print jobs

Pre-Requisites

No knowledge of supporting Windows XP is assumed.

Introducing Windows XP

The Microsoft Windows XP / .NET Family

Windows XP Architecture

 

Installing Windows XP Professional

Pre-Installation Tasks

Installation Walkthrough

Upgrading an existing Windows Installation

 

The Graphical User Interface (GUI)

The Desktop Look-and-Feel

Desktop Settings

The Taskbar

Task Manager

 

Configuring Windows XP

Control Panel Fundamentals

Services

Configuring Hardware Settings

Troubleshooting Hardware Resources

Device Drivers

Hardware Profiles

Device Support

Regional Options

Windows Update

 

Power Management

Advanced Power Management

Creating / Modifying Power Schemes

Configuring Advanced Power Options

Configuring an Uninterruptible Power Supply (UPS)

 

Accessibility Options

Introduction to Accessibility Options

Configuring Accessibility Options

 

Microsoft Management Console (MMC)

Overview of the MMC

Creating a Customised MMC

The Favourites Menu

MMC Taskpads

Managing Active Directory with Windows XP

 

User Management

Windows XP Authentication Process

User Accounts

User Profiles

Logon Scripts

Home Directories

User Rights

Account Policy

Adding Users via the Command Line

Managing Disks

Hard Disks and File Systems

Configuring and Managing File Systems

What is a File System?

Basic and Dynamic Storage Volumes

Managing Storage Volumes with Disk Manager

Disk Quotas

Troubleshooting Disk and Volume Problems

Volume Defragmentation

 

Files and Folders

Dealing with Long Filenames

File and Folder Attributes

NTFS Compression

File and Folder Permissions

Encrypted File System

Auditing File Systems

 

Configuring Network Settings

Networking Architecture

Network Protocols

Network Interface Cards

Configuring Multiple Network Adapters

 

TCP/IP

IP Addressing

Configuring IP Addressing

NetBIOS over TCP/IP (NetBT)

Name Resolution

Troubleshooting TCP/IP

TCP/IP Filtering

 

Using the Network

Workgroups and Domains

Joining a Domain

Understanding the Logon Process

Browsing the Network

Introduction to Distributed File Systems

 

Offline Files and Folders

Enabling Offline Files

What Happens When I Reconnect to the Network?

 

Disaster Recovery

Windows XP Backup Utility

Safe Mode Setup

Repairing Windows XP

 

Printing

Printer Terminology

Connecting to Printers

Printer Properties

Managing Printers